Terms of service
TERMS OF SERVICE
Last updated: August 30, 2026
1. GENERAL
Welcome to Élora Bijoux.
These Terms of Service ("Terms") apply to your use of the Élora Bijoux website, online store, and related services (collectively, the "Services").
The Services are operated by:
Élora Bijoux VOF
Bekerstraat 3
2492 WD Den Haag
The Netherlands
KVK: 42105466
VAT ID: NL869756989B01
Email: customersupport@elorabijoux.net
Website: elorabijoux.net
By accessing or using our Services or placing an order through our website, you agree to these Terms.
These Terms are governed by applicable Dutch and European Union consumer protection laws. Nothing in these Terms limits or excludes any mandatory consumer rights.
2. PRODUCTS
Élora Bijoux sells jewellery and accessories.
Product descriptions, photographs, measurements, sizes, colours, and other product information are provided as accurately as reasonably possible.
Jewellery may be available in multiple sizes where indicated on the relevant product page. Customers are responsible for selecting the appropriate size before placing an order.
Colours and appearance may vary depending on your device, screen settings, lighting, and other technical factors.
We may update product information, discontinue products, or change product availability. Such changes will not affect orders that have already been accepted unless required by law.
3. ORDERS AND CONTRACT
When you place an order through our website, you are submitting an offer to purchase the products in your order.
After placing an order, you will receive an order confirmation by email.
The purchase contract is concluded when we accept your order and confirm it by email, subject to applicable law.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized payment, an obvious pricing or product-information error, product unavailability, payment problems, or circumstances making fulfilment impossible.
If we cancel an order after payment has been made, we will refund the amount paid using the original payment method.
4. CANCELLATION BEFORE FULFILLMENT
You may cancel your order at any time before the order has been fulfilled or dispatched.
To request cancellation, please contact us as soon as possible at:
customersupport@elorabijoux.net
If your order has not yet been fulfilled or dispatched when we receive your cancellation request, we will cancel the order and refund the amount paid using the original payment method.
If the order has already been fulfilled or dispatched, we may no longer be able to cancel it before delivery. You may, however, have a statutory right of withdrawal as described in these Terms.
Nothing in this section limits your statutory consumer rights.
5. PRICES AND PAYMENT
All prices displayed on our website are in euros unless otherwise indicated.
Prices shown to consumers include applicable VAT.
Available payment methods are displayed during checkout. We accept major payment methods supported by our payment providers.
The currency displayed during checkout may be adjusted automatically based on the customer's location or other technical settings.
Shipping costs and any other applicable charges are displayed before you complete your purchase.
The price applicable to your order is the price displayed at the time you place the order.
We reserve the right to change prices, discounts, promotions, and product availability. Such changes will not affect orders that have already been accepted.
6. SHIPPING AND DELIVERY
We ship to destinations that are available during checkout.
Available shipping methods, shipping costs, estimated delivery times, and any applicable free-shipping thresholds are displayed on our website or during checkout.
Orders are generally prepared and handed to the shipping carrier twice per week, on Wednesdays and Saturdays. Dispatch schedules may be affected by public holidays, operational circumstances, order volume, or other circumstances outside our reasonable control.
Delivery times are estimates unless a specific delivery date or period has been expressly agreed.
We remain responsible for the goods until they have been delivered to you or to a person designated by you, other than the carrier, unless applicable law provides otherwise.
If your order is delayed, lost, or damaged during delivery, please contact us at:
customersupport@elorabijoux.net
We will reasonably assist you in resolving the issue with the carrier.
International Orders
Any import duties, taxes, or other charges applicable to international orders will be communicated where applicable during the purchasing process.
Where Élora Bijoux is legally responsible for such charges, we will comply with the applicable requirements.
7. STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer purchasing online, you generally have a statutory 14-day right of withdrawal.
You may withdraw from your purchase without giving any reason.
For goods, the withdrawal period starts on the day after you, or a person designated by you other than the carrier, receives the goods.
If your order consists of multiple goods delivered separately, the withdrawal period generally starts when you receive the final good in that order, subject to applicable law.
Exercising Your Right of Withdrawal
EU customers can submit a return or cancellation request online by visiting Customer account → Orders and signing in using the email address used for the purchase.
Shopify will send a one-time six-digit verification code to that email address. No password is required.
You can also exercise your statutory right of withdrawal directly by contacting us at:
customersupport@elorabijoux.net
Please include:
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Your full name
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Your order number
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The item(s) concerned
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A clear statement that you wish to cancel or withdraw from the purchase
You do not have to provide a reason for withdrawing.
Using the online withdrawal or cancellation function is not a condition for exercising your statutory right of withdrawal. You may also withdraw by sending us any other clear statement informing us of your decision to withdraw or by using the model withdrawal form included at the end of these Terms.
Returning the Goods
After informing us that you wish to withdraw, you must send the goods back without undue delay and no later than 14 days after communicating your decision to withdraw.
We recommend contacting us before sending the goods so that we can provide the applicable return instructions.
However, contacting us in advance is not a condition for exercising your statutory right of withdrawal.
Return address:
Élora Bijoux VOF
Bekerstraat 3
2492 WD Den Haag
The Netherlands
Condition of Returned Goods
During the withdrawal period, you may handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning, similar to how you would be permitted to inspect them in a physical shop.
You may be liable for any diminished value resulting from handling beyond what is reasonably necessary for such inspection, where permitted by applicable law.
8. HYGIENE-RELATED EXCEPTIONS
The statutory right of withdrawal does not apply to certain sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery, where the legal conditions for this exception are satisfied.
Where applicable, this may include certain sealed jewellery or accessories intended for insertion into or contact with parts of the body, such as certain earrings or nose rings.
This exception applies only where the statutory requirements are met. We will not exclude a statutory right of withdrawal merely because a product belongs to a particular product category.
If a product is supplied sealed for hygiene reasons and the seal has been broken after delivery, the statutory withdrawal exception may apply.
9. RETURN SHIPPING COSTS
For a standard exercise of the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, provided that we have informed the customer of this obligation before purchase.
Élora Bijoux does not generally provide prepaid return labels for standard returns.
Where a product is defective, damaged upon delivery, or the wrong product was supplied, Élora Bijoux will cover the reasonable return costs where required by applicable law.
10. REFUNDS
When you validly exercise your statutory right of withdrawal, we will reimburse the payments we have received from you, including the applicable standard delivery costs for the original shipment.
We will not reimburse additional delivery costs resulting from your choice of a more expensive delivery option than the least expensive standard delivery option offered by us.
We will make the refund without undue delay and no later than 14 days after we have been informed of your decision to withdraw.
However, where permitted by law, we may withhold the refund until:
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we have received the returned goods; or
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you have provided evidence that you have sent the goods back,
whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
We do not charge restocking fees.
The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other payment service.
11. SALE AND DISCOUNTED ITEMS
Sale and discounted items may be returned in accordance with the same statutory consumer rights that apply to other products.
Where a product is validly returned, the refund will be based on the amount actually paid for that product.
A sale or discount does not remove mandatory statutory consumer rights.
12. EXCHANGES
We do not offer direct exchanges.
If you want a different product or size, you may return the original product where permitted by law and place a new order for the desired product.
This does not affect any statutory rights you may have regarding defective or non-conforming goods.
13. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged upon delivery, or different from what you ordered, please contact us at:
customersupport@elorabijoux.net
Please include your order number and, where possible, photographs showing the product and its packaging.
We will assess the issue and provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include repair, replacement, price reduction, or refund.
Where the product is defective or does not conform to the contract, you will not be required to bear costs that are legally the responsibility of the seller.
14. LEGAL GUARANTEE
Our products are covered by the statutory legal guarantee applicable under Dutch and European Union law.
Products must conform to the sales contract and have the characteristics and performance that consumers are reasonably entitled to expect.
If a product is defective or does not conform to the contract, you may have rights including repair, replacement, price reduction, or termination of the contract and a refund, depending on the circumstances and applicable law.
Nothing in these Terms excludes or reduces mandatory statutory guarantee rights.
15. COMPLAINTS
If you have a complaint about an order, product, delivery, return, refund, or our Services, please contact us first:
customersupport@elorabijoux.net
Please provide your order number and a clear description of your complaint.
We will make reasonable efforts to review and resolve complaints within a reasonable period.
Nothing in this complaints procedure limits your statutory rights or your right to seek remedies available under applicable law.
16. PRIVACY
Personal information is processed in accordance with our Privacy Policy and applicable data-protection law, including the GDPR.
Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and your privacy rights.
Privacy Policy:
[Insert the URL of your Privacy Policy page here]
17. COOKIES
Our website may use cookies and similar technologies for purposes including website functionality, shopping-cart functionality, preferences, analytics, security, and marketing.
Where legally required, we will request consent before placing or using non-essential cookies.
For further information, please refer to our Cookie Policy where applicable.
18. INTELLECTUAL PROPERTY
All content on our website, including our name, logo, photographs, product images, graphics, text, designs, videos, product descriptions, and other materials, is owned by or licensed to Élora Bijoux and is protected by applicable intellectual property laws.
You may use the website for personal and lawful purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by law.
19. THIRD-PARTY SERVICES
Our website may contain links to or integrations with third-party websites, payment providers, shipping companies, technology providers, social media platforms, or other services.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for the content or practices of third-party websites or services that we do not operate, except where liability cannot legally be excluded.
20. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the technology that enables us to operate our online store and provide our Services.
Your purchase contract is with Élora Bijoux VOF, not Shopify.
Shopify is not responsible for the products you purchase from Élora Bijoux or for the performance of our sales contract with you.
21. ERRORS AND INACCURACIES
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, or other information.
Where permitted by law, we reserve the right to correct such errors and update information.
If an obvious error materially affects an order and we are legally entitled to cancel the order, we may do so and refund any payment received.
We will not use this provision to unlawfully deprive consumers of their statutory rights.
22. PROHIBITED USE
You may not use our website:
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for unlawful purposes;
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to commit fraud or facilitate fraudulent transactions;
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to violate applicable laws or regulations;
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to infringe intellectual property rights;
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to distribute malicious software;
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to interfere with the website or its security;
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to collect personal information from other users without authorization;
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to impersonate another person or business; or
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to access, scrape, copy, or extract website content through unauthorized automated systems.
23. DISCLAIMER
To the extent permitted by applicable law, our website and its content are provided for general informational and commercial purposes.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits liability or statutory rights that cannot legally be excluded or limited.
24. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Élora Bijoux VOF will not be liable for indirect or consequential losses arising from the use of our website.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including mandatory consumer rights, statutory guarantee rights, or liability for damage that cannot legally be excluded.
25. INDEMNIFICATION
To the extent permitted by applicable law, you agree to compensate Élora Bijoux for losses directly resulting from your unlawful use of our website or your intentional or negligent violation of these Terms.
This provision does not affect mandatory consumer rights or protections.
26. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
The invalid provision will, where legally possible, be interpreted or replaced in a manner that most closely reflects its intended purpose while complying with applicable law.
27. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, or legal requirements.
The latest version will be published on our website with the applicable "Last updated" date.
Changes will not retroactively affect rights or obligations arising from orders already placed where prohibited by law.
28. GOVERNING LAW AND JURISDICTION
These Terms and the agreement between you and Élora Bijoux are governed by Dutch law, except to the extent that mandatory consumer protection laws of the country in which you reside provide you with additional rights that cannot be excluded.
If you are a consumer residing in another EU Member State, nothing in these Terms prevents you from relying on mandatory consumer protection provisions applicable in your country of residence.
Any dispute will be handled by the competent court in accordance with applicable Dutch and European Union law.
29. CONTACT INFORMATION
Élora Bijoux VOF
Bekerstraat 3
2492 WD Den Haag
The Netherlands
KVK: 42105466
VAT ID: NL869756989B01
Email: customersupport@elorabijoux.net
Website: elorabijoux.net
30. MODEL WITHDRAWAL FORM
You may use this form to exercise your statutory right of withdrawal. You do not have to use this exact form. You may instead send us any other clear statement informing us that you wish to withdraw from your purchase.
To:
Élora Bijoux VOF
Bekerstraat 3
2492 WD Den Haag
The Netherlands
Email: customersupport@elorabijoux.net
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number: ______________________________
Product(s): _________________________________
Date ordered: _______________________________
Date received: _______________________________
Name of consumer: ___________________________
Address of consumer: _________________________
Date: ______________________________________
Signature of consumer (only if this form is submitted on paper):