Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
1. SHIPPING DESTINATIONS
Élora Bijoux ships international (major countries).
Shipping availability, methods, and costs may vary depending on the destination country and the options available at checkout.
2. ORDER PROCESSING AND DISPATCH
We generally prepare and hand orders to our shipping carrier twice per week
Orders placed after our processing period may be dispatched on the next available day
Dispatch times may occasionally be affected by public holidays, high order volumes, operational circumstances, or other circumstances outside our reasonable control.
Please note that dispatch time is not the same as delivery time. Dispatch refers to the moment your order is handed to the shipping carrier.
3. SHIPPING COSTS
Available shipping methods and their prices are displayed during checkout before you complete your purchase.
The shipping cost depends on your destination and the shipping method selected.
4. DELIVERY TIMES
Delivery times are estimates and may vary depending on the destination, shipping carrier, selected shipping method, customs processing, public holidays, weather, transportation disruptions, and other circumstances outside our reasonable control.
We do not guarantee a specific delivery date unless a guaranteed delivery service is explicitly offered at checkout.
5. TRACKING
Where tracking is available, tracking information will be provided after your order has been shipped.
Please note that tracking information may take some time to become active after the carrier receives and scans your package.
If you have not received tracking information or your tracking information has not been updated for an extended period, please contact us at:
customersupport@elorabijoux.net
6. INTERNATIONAL ORDERS AND IMPORT CHARGES
Élora Bijoux ships internationally.
Élora Bijoux covers applicable import duties and charges associated with delivery.
If you are unexpectedly asked to pay an import duty, customs charge, or similar delivery-related charge, please contact us at customersupport@elorabijoux.net before making payment where reasonably possible.
Customs authorities may still require additional information or documentation from the recipient to process a shipment.
7. SHIPPING DELAYS
While we make reasonable efforts to ship orders promptly, delivery delays can occur.
Delays may be caused by shipping carriers, customs authorities, weather, public holidays, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at:
customersupport@elorabijoux.net
We will investigate the shipment and work with the shipping carrier where necessary.
8. LOST OR MISSING PACKAGES
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery time, please contact us at:
customersupport@elorabijoux.net
Please provide your order number and, if available, your tracking information.
We will investigate the shipment with the shipping carrier and determine the appropriate solution in accordance with applicable law.
9. DAMAGED PACKAGES
Please inspect your package and jewellery promptly after delivery.
If your package or jewellery arrives damaged, contact us as soon as reasonably possible at:
customersupport@elorabijoux.net
Please provide your order number and clear photographs of the packaging and damaged item.
If the damage occurred during shipping and Élora Bijoux is responsible under applicable law, we will provide an appropriate remedy.
10. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that your address is incorrect, contact us immediately at:
customersupport@elorabijoux.net
We can only change the shipping address if the order has not yet been fulfilled or dispatched and the change is technically possible.
Once an order has been dispatched or handed to the shipping carrier, we may no longer be able to change the shipping address.
11. ORDER CANCELLATIONS
Orders may be cancelled at any time before the order has been fulfilled or dispatched.
To request cancellation, please contact us as soon as possible at:
customersupport@elorabijoux.net
If the order has not yet been fulfilled or dispatched when we receive your cancellation request, we will cancel the order and refund the amount paid using the original payment method.
Once an order has been fulfilled or dispatched, we may no longer be able to cancel the order before delivery.
You may still have a statutory right of withdrawal where applicable. Please see our Refund & Return Policy for more information.
Nothing in this section limits your statutory consumer rights.
12. CONTACT INFORMATION
If you have any questions regarding shipping or delivery, please contact us:
Élora Bijoux VOF
Bekerstraat 3
2492 WD Den Haag
The Netherlands
KVK: 42105466
VAT ID: NL869756989B01
Email: customersupport@elorabijoux.net
Website: elorabijoux.net