Pre-Order Policy

Last updated: 8-9-2026

At Élora Bijoux, some products are available for purchase through our pre-order system. This allows us to purchase products from our suppliers based on customer demand.

By placing a pre-order with us, you acknowledge and agree to the terms outlined below.

1. How Pre-Orders Work

When you place a pre-order, you are purchasing the product before we have confirmed its availability with our supplier.

Once we receive your order, we will contact our supplier and attempt to secure the product for you.

While we make every reasonable effort to fulfil all pre-orders, placing a pre-order does not guarantee that the product will ultimately be available.

2. Product Availability

Supplier inventory can change without notice. In some cases, a product may appear to be available when you place your order but become unavailable before we are able to purchase it from our supplier.

If we are unable to obtain a product you have pre-ordered, we will notify you as soon as reasonably possible.

3. Refunds for Unavailable Products

If we are unable to fulfil a pre-ordered product because it is unavailable from our supplier, you will receive a full refund for that product.

The refund will be issued to the original payment method used for the purchase, subject to the processing times of your payment provider.

You will never be charged for a product that we are unable to fulfil without being entitled to a refund.

4. Pre-Order Processing Times

Pre-order processing and delivery times may vary depending on supplier availability, shipping times, and other circumstances.

Any estimated delivery timeframe provided on our website is an estimate and not a guaranteed delivery date.

We will provide updates where possible if there are significant changes to your order.

5. Changes or Delays

Supplier availability, shipping delays, logistical issues, or other circumstances outside our reasonable control may affect the fulfilment of your pre-order.

We will make reasonable efforts to keep you informed of any significant delays or changes affecting your order.

6. Customer Cancellations

If you wish to cancel your pre-order before it has been fulfilled, please contact us at [email address].

Whether a cancellation is possible may depend on the status of your order and whether we have already purchased or processed the product with our supplier.

7. Acceptance of This Policy

By placing a pre-order on our website, you confirm that you have read and understood this Pre-Order Policy and acknowledge that product availability is subject to confirmation with our supplier.

If we cannot obtain your pre-ordered product, we will provide a full refund for the unavailable product.

8. Contact Us

If you have any questions regarding pre-orders, please contact us:

Email: customersupport@elorabijoux.net
Website: elorabijoux.net
Business Name: Élora Bijoux